ACCEPTANCE OF YOUR ORDER
When you place an order to purchase a product from us we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you . That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
BILLING OF CREDIT CARDS
Our checkout uses SSL so that your credit card details are encrypted. You can confirm this is true by looking for an image of a padlock which appears at the bottom right of your browser when you enter the checkout process.
WHEN IS YOUR CARD BILLED?
We only debit your credit card when goods are shipped. However, we pre-authorise your card when your order is placed on our web site. This means that funds are reserved for us for up to 7 days and your available spending limit is reduced accordingly . The reservation expires after the 7 days have passed if we have billed your card by shipping the order.
RETURNS
Our policy for handling returns depends upon whether goods are faulty or not:
FAULTY GOODS
If you believe that you have received a product that is faulty then we ask you to return the product to us in order that we can test it. It would be helpful if you could provide a note explaining the fault in detail and a copy of your order. If it is found to be faulty we will ship you a replacement or give a refund and refund to you the cost of returning the product to us. You need to advise us of this cost so we know how much to refund.
If the product is found not to be faulty it is likely that you have either bought the wrong product or that it is not compatible with your equipment. In this case we would treat the return as a return of non faulty goods as described below.
NON FAULTY GOODS - EXCLUDING CUSTOM MADE PRODUCTS E.G. TERMINATED SPEAKERS CABLES
If you decide within 30 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund.
You may want to have a returned product replaced with an alternative product. If so then include a note with your return advising us of this.
When the product is received we will check it to make sure that it is in good condition. If this is the case then we will refund your card less the cost we incurred in posting the original product to you. This is usually between £2.50 and £4.00 unless the product is particularly heavy or valuable.
NON FAULTY GOODS - GOODS MADE TO CONSUMERS PERSONAL SPECIFICATIONS E.G. TERMINATED SPEAKERS CABLE
Some of our products we offer will have to be made to your personal requirements. Unfortunately we are unable to accept returns where these products are not faulty. This relates in particular to speaker cables which all have to be cut from a reel to your personal requirement.
HOW TO RETURN TO US
It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service. If you use a more expensive service and we are re-imbursing the postage cost we will not re-imburse more than the recorded 2nd class mail cost.
If the goods are not faulty the cost of returning then is your responsibility
| RETURN ADDRESS: |
Returns
Stores on the Web Limited
Unit 16, Northbrook Business Park,
Northbrook Road,
Worthing,
West Sussex,
BN14 8PQ,
United Kingdom. |
CHANGING YOUR ORDER
Once you have placed your order you may wish to change the order or cancel it altogether.
You can do this by emailing us at sales@storesontheweb.co.uk with your new requirements.
You need to do this quickly as otherwise your order may have shipped before we receive your new instructions. |
